Return Policy

You are eligible to request a return for a product if you have received a defective, damaged, or incorrect item.

To be eligible for a return, you must initiate the return process within 7 days from the date of delivery.

Certain products fall under the category of non-returnable items for hygiene and safety reasons. These include, but are not limited to, perishable goods, personal care items, and intimate apparel. Please check the product description for return eligibility.

The returned product must be in its original condition, unused, and with all original packaging, tags, and labels intact.

We require proof of purchase for all return requests. Please retain your order confirmation or receipt for this purpose.

In the case of damaged or defective products, we may request photographic evidence or other verification to process your return.

To initiate a return, log in to your B-Bazar account, go to the "Order History" section, and select the order containing the item you wish to return.

Follow the prompts to initiate the return process. Provide relevant details about the reason for the return.

Once your return request is received and processed, you will receive instructions on how to proceed with the return.

Upon receiving the returned product and inspecting it, we will process your refund or replacement based on your preference.

If you choose a refund, it will be issued through the original payment method used during the purchase.

For replacement requests, we will ship the new product to you at no additional cost.

In the case of defective, damaged, or incorrect items, B-Bazar will bear the cost of return shipping.

For non-defective or non-damaged product returns, the customer will be responsible for the return shipping costs.

Refunds will be processed within [X days] from the date of receiving the returned product. The time taken for the refund to reflect in your account may vary depending on your payment provider.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at hello@shadhinlab.com